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LAUNCHPAD

  • How do I update my document after purchase?
    If there is an update to your document, it will be available on the website. Editing your document would be up to you to add your flair.
  • Do you offer international shipping for documents?
    We do not ship documents. If you are restricted by your local or national government from accessing our website, we are unable to assist you.
  • What types of business documents do you offer?
    Training Templates Business Plan Templates Process Documents and checklists HR Documents Employee Handbooks Financial Templates Are you looking for a specific type of document, ask us and our expert staff can help you create the document you need.
  • How long does it take to receive a document after purchase?
    Once your membership is completed you have access to the documents of your subscription level.
  • Can I get a sample document for free?
    You will find some documents available for preview. The complete documents are found through subscribing to the website.
  • How can I purchase a document?
    At this time you can purchase a subscription to access our documents. If you would like to make a one time purchase that is not currently available, please check back.
  • Are the templates easy to use for beginners?
    Yes, our templates are designed to be user-friendly and come with instructions. We also provide customer support if you need assistance.
  • Do you offer any discounts for bulk purchases?
    At this time, we are working on enterprise log in. Please check back for updates.
  • Do you provide templates for specific industries?
    Yes.
  • What support do you offer if I have issues with a document?
    If you are having an issue with a document, please contact our excellent customer service at support@launchpaddocs.com
  • Can I preview a document before buying it?
    There will be some sample documents that are available for you to review before you make your final decision on subscribing.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about our business .
  • What is your refund policy?
    Due to the digital nature of our Products, all sales are final. We do not offer refunds or exchanges once the download is completed unless the Product is defective or not as described. If you encounter any issues with the Product, you must notify us within 3 days of purchase. For more details, please refer to our full [Refund Policy Page].
  • What is your privacy policy regarding customer information?
    At Launch Pad we do everything we can to provide the best possible experience for our customers especially when it comes to your privacy and your information.
  • How can I ensure these documents meet specific state or industry regulations?
    For state-specific or highly regulated industries, it's best to consult a professional to ensure compliance with local or sector-specific standards. Business Decisions: You agree that Launch Pad Docs is not responsible for any business decisions or outcomes resulting from your use of our Products. The use of these templates and materials is entirely at your own risk.
  • Are these documents compliant with international standards?
    Our templates follow widely accepted business standards. However, due to variations in laws between jurisdictions, we recommend having them reviewed by a local professional for international use.
  • How often are the documents updated?
    We regularly review and update our documents to ensure they reflect the latest industry standards and requirements.
  • Do I need to have a lawyer review these documents?
    While our templates are created by professionals, a review by a local attorney is advisable for legally binding contracts or documents with substantial financial implications. To the fullest extent permitted by law, Launch Pad Docs and its affiliates, partners, and licensors are not liable for any damages that may arise from your use or inability to use the Products or services, including but not limited to indirect, incidental, punitive, or consequential damages, even if we were advised of the possibility of such damages. Business Decisions: You agree that Launch Pad Docs is not responsible for any business decisions or outcomes resulting from your use of our Products. The use of these templates and materials is entirely at your own risk.
  • What formats are your documents available in?
    Currently the documents are available in Microsoft Office format or Google Drive format.
  • Are your documents customizable?
    Yes, you may customize our document to fit your need.
  • Will my data be shared with third parties?
    No, we do not share your data with third parties except as necessary for processing your payment or complying with legal obligations. Please review our Privacy Policy for more details.
  • Are your documents compliant with legal standards?
    The Products provided by Launch Pad Docs are for informational and educational purposes only. While we strive to ensure that the documents are accurate and up-to-date, they are not a substitute for professional legal, accounting, or business advice. You acknowledge that you are solely responsible for how you use these materials, and that Launch Pad Docs does not provide legal advice. We strongly recommend consulting with a professional, such as an attorney or accountant, for any legal or financial matters related to your business. To the fullest extent permitted by law, Launch Pad Docs and its affiliates, partners, and licensors are not liable for any damages that may arise from your use or inability to use the Products or services, including but not limited to indirect, incidental, punitive, or consequential damages, even if we were advised of the possibility of such damages. Business Decisions: You agree that Launch Pad Docs is not responsible for any business decisions or outcomes resulting from your use of our Products. The use of these templates and materials is entirely at your own risk.
  • Who are these documents designed for?
    Our documents are designed for small to medium-sized businesses, entrepreneurs, freelancers, and corporations. They are useful for anyone looking to streamline business operations or standardize procedures.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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